ICCA Masterclass
Association Impact
2-4 July 2026 | Luxembourg City, Luxembourg
ICCA Masterclass Association Impact 2026 Terms and conditions
I. General
- Participants are expected to attend the entire ICCA Masterclass for Association Impact, starting early evening of Thursday, 2 July 2026 and concluding in the evening of Saturday, 4 July 2026.
- Travel and accommodation dates should be in conjunction with the Masterclass. Please inform Luxembourg Convention Bureau directly should you wish to extend your stay at your own expense.
- Meals (breakfast, lunch and dinner) will be provided during the programme. Any dietary/accessibility requirements should be added upon final registration for the event.
- The Masterclass programme is open to European Associations (one attendee per organisation) on a first come first served basis. ICCA and Luxembourg Convention Bureau reserve the right to cancel your application if you do not fit these criteria:
- You organise events between 400 and 2500 attendees,
- Your events are held on a regular basis (annual, biennial, triennial or each four years) and rotate to Europe and
- You are a decision maker or main influencer on the choice of destination for your events.
II. Cancellation Policy
- If you are unable to attend the event, a qualified replacement participant may be sent in your place. Notification must be made in writing and received by both ICCA and Luxembourg Convention Bureau prior to the event commencing.
- If you cancel your participation after 22 May 2026, Luxembourg Convention Bureau reserves the right to charge a cancellation fee of 300€ to cover costs incurred for accommodation. Unless you cannot travel due to health reasons.
III. Travel
- You will be responsible for booking and covering your own travel to and from Luxembourg, including ground transportation.
- ICCA and Luxembourg Convention Bureau encourage participants to take the free public transport from the airport to the hotel and vice-versa.
- Visas:
- Luxembourg Convention Bureau will assist with an invitation letter for your visa application to Luxembourg only.
- Please contact Lina Ostapchuk (Lina.Ostapchuk@lcb.lu) if you require an invitation letter to apply for your visa to enter Luxembourg.
- Please ensure you have obtained your visa before booking your flights. ICCA and Luxembourg Convention Bureau will not be liable for flight costs if visa is not granted.
- Find out if you need a visa here: Immigration - Guichet.lu - Luxembourg
IV. Accommodation
- Luxembourg Convention Bureau will book your single occupancy accommodation, including breakfast, according to your travel arrangements at the official hotel.
- Luxembourg Convention Bureau will cover single occupancy accommodation for a maximum of 3 nights on the nights of 2, 3 and 4 July 2026.
- Should you wish to extend your stay at your own cost at the hotel’s prevailing rates and availability please contact Luxembourg Convention Bureau directly.
- ICCA and Luxembourg Convention Bureau will not be responsible for any extra night(s) that is not in relation with the purpose of attending the Masterclass.
- Participants agree to be solely responsible for any extra charges, incidental, and personal expenses related to the hotel booking.
V. Travel and Health Insurance
- Participants must take out insurance at their own expense to cover loss incurred in case of cancellation, medical expenses (including COVID-19 related expenses) and damage to or loss of personal effects.
- ICCA and Luxembourg Convention Bureau will not be responsible for any medical costs incurred by participants.
- ICCA and Luxembourg Convention Bureau will not accept liability for personal injuries or for loss or damage to property belonging to ICCA Masterclass Association Impact participants, either during or as a result of the Masterclass Association Impact and its activities.
VI. Liability
ICCA as the programme provider, and Luxembourg Convention Bureau act as agents only in securing hotels, transport during the programme (if applicable) and in no event shall be liable for acts or defaults in the event of injury, damage, loss, accident, delay or irregularity of any kind whatsoever during arrangements organised through contractors or the employees of such contractors in carrying out services. Hotel and transportation services are subject to the terms and conditions under which they are offered to the public in general. ICCA and Luxembourg Convention Bureau reserve the right to make changes where it’s deemed necessary, without prior notice to parties concerned. All disputes are subject to Dutch law.
VII. Code of Conduct
International Congress and Convention Association (ICCA) and Luxembourg Convention Bureau
Standards We Expect When You Interact with our Representatives:
Representatives of ICCA and Luxembourg Convention Bureau interact with a wide range of people as part of the business they conduct.
This document sets out the expectations of ICCA and Luxembourg Convention Bureau of all people who interact with ICCA and Luxembourg Convention Bureau representatives during our activities. Its purpose is to protect ICCA and Luxembourg Convention Bureau representatives and other people present during our activities from unwanted behaviour and risks to their safety and well-being.
ICCA and Luxembourg Convention Bureau expect everyone who interacts with our representatives or attends our activities to meet the following standards of behaviour:
- show respect towards others, including being considerate, cooperative and polite;
- present and behave in an appropriate professional manner;
- take all reasonable steps to ensure their own safety, including in relation to the responsible consumption of alcohol;
- comply with all applicable laws and regulations;
- not engage in unacceptable behaviour; and
- alert ICCA or Luxembourg Convention Bureau representatives if a potentially unsafe situation is observed or suspected.
Unacceptable behaviour includes:
- aggression, threats or intimidation, verbal or physical abuse;
- derogatory, obscene or offensive comments of any type;
- harassment;
- sexual harassment (unwelcome, uninvited conduct of a sexual nature);
- discrimination because of race, colour, sex, sexual preference, age, physical or mental disability, marital status, family responsibilities, pregnancy, religion, political opinion, national extraction or social origin;
- showing, sharing, or sending inappropriate content or material;
- uninvited physical contact or personal contact (including via social media);
- unexplained absences from commitments or appointments;
- anti-social or illegal behaviour or use of illicit substances; and
- damage to property.
ICCA and Luxembourg Convention Bureau have zero tolerance for unacceptable behaviour or any behaviour that endangers or threatens its representatives or others.
If we see this behaviour or reasonably suspect it will take place, ICCA and Luxembourg Convention Bureau will take immediate action to ensure the safety of its representatives and others. Immediate action could include:
- refusal of further service;
- calling of police or security personnel;
- removal of the individual from the event or activity;
- termination of the individual’s participation in the event or activity;
- banning the individual from future ICCA/Luxembourg Convention Bureau events or activities;
- notifying the individual’s employer or organisation; and/or
- termination of ICCA/Luxembourg Convention Bureau relationship with the individual or their organisation.
As of January 2026