Please find an overview of the registration fees here.

Please find an overview of what is included in each registration category here.  

By joining the Congress virtually you’ll have access to the broadcast platform and the ability to interact with other participants, as well as access to watch all sessions.

Absolutely! You can change your registration category up to 2 weeks before the event. Please note that when changing your registration category, the fee that will apply will be based on the costs at the time the change is made. Therefore, if you registered for Kaohsiung before the early bird deadline and make a change to Virtual after the deadline, the fee available at the time will apply and not the early bird fee.

You can attend the Congress in Kaohsiung, virtually or at one of the following hubs:
Cape Town, South Africa
Kuching, Sarawak, Malaysia
Luxembourg
Malaga, Spain
Riyadh, Saudi Arabia
North America virtual hub
Latin America virtual hub

The simple answer is yes. You can attend one of the hubs in person, but with your login you’ll have access to all the online sessions on your individual computer/laptop at all times.

You can find them in the broadcast platform until 31 December 2020.

You can access it at any time until 31 December 2020 on the ICCA Congress platform.

The on-demand sessions and recordings will be available until 31 December 2020.

Absolutely! Our goal is to make this as interactive as possible while showcasing how this can best work in a hybrid environment. Between that and networking options through the platform we are trying to make it as “real-time” as possible for members.

The Congress offers several networking opportunities for delegates to engage and build strong business relationships. You can network among sector peers during the topic weeks, face to face on site in Kaohsiung or at any of the regional hubs, and also by using the directory in the portal that allows you to reach out to and connect with other Congress participants.
The congress portal also features a community section with a Discussion Forum and the informal chat area Shoutbox. The Shoutbox works like a chat on social media and at online events where you can casually get to know your fellow delegates and say hello to everyone. The Discussion Forum is where the real treasure lies with topics highlighted where you can offer your insights, and where the speakers can answer any outstanding questions from the audience during live broadcasts.

Payment of the registration fee can be made by credit card (AMEX, MasterCard or Visa). If you prefer to pay by bank transfer, please contact ICCA at registration@iccaworld.org before registering.

The invoice will be attached to your confirmation email which is send within 5 working days from the date of registration.

If you have not received the registration confirmation or the invoice, please check your spam folder as it may be preventing you from receiving the document. Otherwise, please contact us.

Payments should be made within 30 days after the invoice has been issued.

If you wish to pay by bank transfer, you can find our bank details at the bottom of your invoice.

If you decide to join the event virtually instead of in Kaohsiung or at a hub, you will be able to use the difference to go towards future events.

All registrations are subject to the cancellation policy. Due to the considerable investment towards the event and planning the congress in an unprecedented time, ICCA is unable to refund in case of cancellation. However, considering the challenging times ICCA has implemented a very flexible registration model. You will be able to change your registration category up to 2 weeks before the event. For example, if you registered to attend in person at Kaohsiung you will be able to change your registration category to Hub or Virtual, and vice versa at no extra cost. Please note that when changing your registration category, the fee that will apply will be based on the costs at the time the change is made. Therefore, if you registered for Kaohsiung before the early bird deadline and make a change to Virtual after the deadline, the fee available at the time will apply and not the early bird fee. Name changes are allowed within the same company. Please reach out to the Events Team at registration@iccaworld.org to make changes to your registration.

You may book your own accommodation, however, please note that airport transfers to/from official hotels will only be provided on complimentary basis on designated congress arrival/departure dates only for guests staying at the official hotels. Participants wishing to stay at other hotels should plan means of transport to/from the congress venue, airport and social event venues.

Changes and cancellations should be sent in writing to the hotel reservation department.

More information will be available closer to the event

Should you require a letter for the Congress, please contact the ICCA Events Department once you have registered.

There are several sponsorship options, from adding a banner to the broadcast platform, to session sponsorships and branding breaks. There are plenty of opportunities on how to showcase your company. Please get in touch with  Tamara at tamara.b@iccaworld.org for more information.

The ICCA Congress is unquestionably a highlight in the global event industry calendar. It is a well-established, growing, truly international event that cannot be missed. It binds the global event community and is a genuinely diverse international platform for the exchange of knowledge, ideas and business opportunities. The reality that has unfolded earlier in 2020 means that it can definitely not be business as usual and that a new format had to be found!
ICCA’s leadership realized that bold action would be needed to address the current volatile and ever-changing situation. We understood that we will continually need to adapt to the new reality that this all-encompassing pandemic is creating for us all. This brings many challenges that need to be overcome for ICCA to remain successful. But we are not alone. This is the difficult reality that our client communities are having to deal with as well. We are uncovering solutions that are creative, sometimes uncomfortable and unproven but always engaging for our stakeholders and widely varied audiences.
In order to reach as wide an audience as possible with first class, exciting content and networking opportunities and to be respectful to the organizers of the 56th ICCA Congress it was decided to go for a bold new format. This new format provides an example of how our client audiences could organize events in both a restricted but also opportunity rich future and provide guidance to ICCA Members and all in the supply chain, dealing with the new realities. ICCA agreed with our gracious hosts in Kaohsiung to continue to plan for the face-to-face congress which is scheduled 1-3 November this year. Excitingly this will only be part of a 6-week Global Hybrid Multi-Hub Congress Experience that includes a varied mix of digital, (where possible) live face-to-face, live online and on-demand programming. The congress experience will culminate in the face-to-face congress in Kaohsiung which will also be linked to regional face-to-face hubs and connect with virtual audiences around the globe. During the whole 6-week period we will stimulate as much interaction as possible to provide a meaningful, relevant and exciting new experiences.

We aim to be as flexible as possible. All participants will be able to choose between attending in person in Kaohsiung, in one of the regional hubs or attend and engage digitally. The entire programme is spread over a three-month period with bespoke programming in Kaohsiung, the hub locations and online. There will also be content that is available on demand during the 6-week period and all presentations will be recorded and available afterwards on demand until the end of the year. As you would expect from ICCA, there will be ample opportunity to engage and network with speakers and all other participants.

This year consists of a much longer programme. Instead of 4 days of education and networking, it will span 6 weeks and continue 2 months after the event. The hybrid format also means it is available to online delegates and will have various regional hubs involved to complement the Kaohsiung programme.

Even before the current realities of the Pandemic crashed on us, the way in which international events were being developed was changing. We are on a critical journey that will transform events and how engagement with communities takes place well into the future. We invite all to join ICCA on this journey by playing an active part in shaping that future. Your voice is important. Make sure you are heard!

In order to reach as wide an audience as possible with first class, exciting content and networking opportunities and to be respectful to the organizers of the 56th ICCA Congress it was decided to go for a bold new format. This new format provides an example of how our client audiences could organize events in a restricted future and provide guidance to ICCA Members and all in the supply chain, dealing with the new realities. ICCA agreed with our gracious hosts in Kaohsiung to continue to plan for the face-to-face congress which is scheduled 1-3 November this year. Excitingly this will only be part of a 6-week Global Hybrid Congress Experience that includes a varied mix of digital, (where possible) live face-to-face, live online and on-demand programming. The congress experience will culminate in the face-to-face congress in Kaohsiung which will also be linked to regional face-to-face hubs around the globe and connect with virtual audiences digitally around the globe. During the whole 6-week period we will stimulate as much interaction as possible to provide a meaningful, relevant and exciting new experience.

The programme is designed to bring latest trends and knowledge to our members from within and outside the industry.

The hub-spoke Congress will run from 1-3 November but will be preceded by a six week online experience and will be extended until the end of the year after the live hub-spoke Congress.

The 6-week programme will have 6 hours of live broadcast on 22 September and 22 October where many global issues will be covered, including changing business models, economic impact, the future of business travel, health and safety and collaborating in an increasingly virtual world.
There will be 3 hours of live sector focused sessions with co-created content including storytelling, organisational challenges for each sector and strategic challenges addressing major trends for the Kaohsiung Protocol.

8 hours will be broadcast live from Kaohsiung in November which includes high profile speakers and ICCA signature events such as:
- Monday Morning Wake Up Call
- Copenhagen / Denmark lecture
- Best Marketing Award

New this year:
- Multihub Plenary sessions featuring prominent speakers from around the Globe

8 hours additional content on demand including:
- Compliance workshop for healthcare meetings
- Incredible Impact winner stories of 2020

Access to a series of Behind-the-scenes sessions outlining ICCA’s journey from concept, to design and execution of this unique event.

6 hours of live broadcast on 22 September and 22 October
3 hours of live sector focused session
8 hours – live broadcast from Kaohsiung in November
8 hours additional content on demand
8 hours local content from hubs

Please visit the speaker page for more information.

If there is no live broadcast from a hub or the session is not of interest to you, you can:
1. Watch an on-demand session which was not live broadcast
2. Watch a session you have missed
3. Check what sessions are live broadcast from other hubs

All these sessions can be found in the broadcast platform.

On the DRPG platform via Shoutbox and there is a possibility to email each other or send messages via the app.

There will be an Incredible Impacts zone within the platform featuring this years’ winners with extensive presentations, as well as recordings of live chats with all 2020 submissions.

Yes. Considering the social and economic circumstances, we created a special edition of the ICCA Best Marketing Award which will recognise the best examples of transformative action from our members and associations. There will be a BMA zone in the DRPG platform where submissions will be uploaded and also a BMA session during the live broadcast from Kaohsiung. For more information or instructions on how to submit an entry, please click here.

The Kaohsiung Protocol is a framework to examine the macro and micro trends most relevant for the future of rotating global live events and then the relevant strategies for us as destinations, venues, transportation entities, meeting management and support firms and most importantly, our event owners (international associations, corporations and agencies) to deploy and consider aligned to these trends. We see the 2020 process as establishing a benchmark to then update as we continue to change and evolve due to COVID-19 or other, newer trends in succeeding years. Our destination partners might recognize the methodology as similar to what Paul Ouimet and his team at NextFactorMMGY have done with Destinations International for the FutureStudy and DestinationNext. Paul will be doing original research with the event owners and then taking us through a dialogue and crowdsource process to prioritize the trends and rank the strategies along our live global broadcasts.

Really three main objectives:
1. Continue in our role as a thought leader in the industry, providing our members with impactful, relevant information for you to act on to improve your business prospects.
2. Expand our engagement with event owners. Understanding their needs and motivations will enhance our members ability to partner effectively.
3. Create enduring research around trends and strategies that can be benchmarked as our industry continues to evolve.

The Board Task Force developed the concept and ICCA has partnered with NextFactorMMGY to bring it to fruition throughout the Congress.

YES! There will be interactive sessions throughout the Congress and dedicated sector sessions designed to get your input to the process and outcomes.

We believe there will be a myriad of insights discovered based on the research with clients and the ongoing dialogue at the sector and international level on the prioritization of key trends and strategies that will benefit your planning and sales/delivery processes with client events.

Results will be reported in full after the input received during the congress and reported to members. We are still working on some addition exciting outcomes from this project.