Event Terms and Conditions 

As an organisation, we do our best to monitor the current situation and prioritize the safety of our members. Therefore, we will update our terms and conditions regularly to reflect the most updated information. If you have any questions, please feel free to contact us at registration@iccaworld.org. 

Disclaimer:  

Unless otherwise stated, any reference herein to “ICCA” shall be deemed to refer to International Congress and Convention B.V., a private limited liability company registered with the Dutch trade register under number 85598232. 

Payment Methods 

Payments of the registration fee can be made via credit card or debit card. The registration is only considered as completed when the full payment is received by the International Congress and Convention B.V. before the event date.   

Any registrations with an incomplete payment up until 1 week prior to the event will be cancelled, and the delegates will be required to register on site with payment provided immediately in order to attend the event.  

Cancellation Policy for MPI Members

All event registrations are subject to the cancellation policy.  

All cancellation requests must be sent in writing to registration@iccaworld.org: 

• Prior to 30 days before start of event – 50% refund 
• 0 – 30 days before start of event – no refund given 

In the event that a delegate requests a registration cancellation, depending on the date of the request, the delegate can qualify for a refund. If a written cancellation request is not received following the above mentioned terms, the delegate will be liable for the entirety of the registration fee, regardless of attendance or absence from the event. 

Due to financial obligations incurred as the organiser, no refunds or credits will be issued on cancellation requests received less than 30 days prior to the start of the event.  

If a delegate is unable to attend the event for any reason they may substitute, someone else may attend the event in their place. Name changes are allowed and free of charge within the same company. Name change requests must be done in writing at registration@iccaworld.org. 

Travel and Health Insurance 

It is strongly recommended that participants take out insurance to cover losses (including registration fees) incurred in case of cancellation, medical expenses and damage to or loss of personal effects. The organisers will not be responsible for any medical costs incurred by participants.  

The International Congress and Convention B.V. is not liable for acts or defaults in the event of injury, damage, loss, accident, delay or irregularity of any kind whatsoever during arrangements organised through contractors or the employees of such contractors in carrying out services. Hotel and transportation services are subject to the terms and conditions under which they are offered to the public in general. The International Congress and Convention B.V. reserves the right to make changes where it’s deemed necessary, without prior notice to parties concerned. All disputes are subject to local law.  

N.B. 

The International Congress and Convention B.V. will endeavour to ensure that education programmes (hybrid/in person/digital) are correct at the time of the event. The International Congress and Convention B.V. may need to alter the programme prior to or during the event and reserve the right to do so without notice.  

If, due to circumstances beyond the reasonable control of organiser, the execution of the Event as planned is prevented or impeded, or when the minimum number of Participants needed to operate the Event (or part of the event) is not reached, the International Congress and Convention B.V. has the following rights:   

• to change/postpone the time and /or date of the Event;    
• to change the venue where the Event takes place;    
• to change the Format (hybrid/in person/ digital) or part of the format, the length, the duration or scope of the Event.  

Force Majeure 

If, for any reason, holding any Event on the indicated dates becomes impossible for the organiser due to reasons of force majeure, including but not limited to blackout, public safety, strikes, natural disasters, epidemics, pandemics, war, government regulations, internet failure or hacker attack, there will be no refund of registration fees already paid.  

International Congress and Convention B.V. is entitled to postpone its events until a time that the event of force majeure no longer exists, as the organiser's obligation is to perform the Event under the desired conditions. 

To cancel your attendance at an event due to a “Family Emergency”, the following Force Majeure only applies to parents, children and siblings. Force Majeure due to a family emergency leave only relates to a situation which is not foreseeable or otherwise not generally predictable. Routine minor and predictable illnesses to children or other family members which invariably occur are not covered.