1. The conditions These terms and conditions apply to every offer, quotation and agreement between International Congress and Convention BV (hereinafter: ICCA) and the learner unless the parties have explicitly deviated from these terms and conditions in writing. These terms and conditions also apply to all stages preceding the conclusion of an agreement and to the services and activities performed by ICCA before its conclusion. 2. The agreement a. The agreement between the learner and ICCA is established by acceptance of the offer by the learner. The learner accepts the offer by submitting the registration form. This submission can be made both by post and electronically. ICCA confirms receipt of the registration form in writing or electronically. The learner also accepts the offer when registration is made by telephone. b. By registering, the learner declares to agree with these general terms and conditions. 3. Admissions Policy a. Learners will only be granted access to the live classes and online content in the ICCA Skills Learning Management System once payment for the course has been received in full. b. To be granted access to the CICE-level course, a learner must have at least 3 years of managerial experience. c. For learners who have successfully completed the CICS-level course, the 3 years of managerial experience need not apply, given that a certain knowledge level has been met. 3. Your property The teaching material received by mail remains the property of ICCA after completion of the course/training. The copyrights remain with ICCA. Use of the teaching material, other than for the study of the learner, as well as transfer to third parties, is not permitted. Nothing may be reproduced and/or made public from the teaching material, in any form or in any way, whether electronic, mechanical, by photocopying, recording or any other way, without the prior written permission of ICCA. 4. Graduation Policy CICS-level a. A pass rate of 75% for the overall final grade must be observed to pass the CICS-level course. b. The learner must attend 50% of the live classes to pass the course. c. The learner will have up to one attempt to successfully pass the final CICS-level exam within a year, starting from the end date of the course, free of charge. Should retakes are required, exam retake fee applies. CICE-level - Full Course a. A pass rate of 75% for the overall final grade must be observed to pass the CICE-level course. b. The learner must attend 50% of the live classes to pass the course. c. The learner will have up to one attempt to successfully pass the final CICE-level exam within a year, starting from the end date of the course, free of charge. Should retakes are required, exam retake fee applies. CICE Exam-only option: a. The learner will have up to 1 year to pass the final CICE-level examination, starting from the end date of the course to which the exam relates. b. The learner will have up to one attempt to successfully pass the final CICE-level exam within the 1-year aforementioned timeframe, free of charge. Should retakes are required, exam retake fee applies. 5. Exam guarantee The learner will have up to 1 years to pass the final CICE-level examination, starting from the end date of the course to which the exam relates. A learner who does not pass a first exam will have up to three attempts to successfully pass the final CICE-level exam within the 1-year aforementioned timeframe, however an exam fee will be charged. This exam guarantee does not apply to courses/training courses and self-study courses that have been cancelled in the meantime. 6. Access to LMS and materials Learners will have access to the LMS and all materials for 2 years from the start date of the course. During this 2-year period learners will be able to make full use of all materials available, including videos, recordings, quizzes, and forums to ensure they pass the exam and are fully certified at the end of the 2-year period. 7.Drop-out policy a. If a learner decides to drop out once a course has already started, no refund will be given. b. If 70% of the course has already been completed, the learner will be granted the opportunity to complete the final examination and make up the lost study hours using the self-study materials. c. A learner who drops out prior to 70% of the course being completed and can present substantial evidence proving the mitigating circumstances, will be offered the opportunity to join a course start date later in the year, subject to availability. These circumstances will be reviewed on a case-by-case basis and will be subject to final approval by a member of the ICCA Executive Management Team. d. In the event of the learner's death, the agreement ends immediately and any remaining payment obligation lapses. 8. Cancellation Policy Course cancellation initiated by ICCA a. Occasionally it is necessary for courses/training workshops to be rescheduled. In this case, ICCA will inform the learner of the cancellation no later than 10 working days before the course is due to commence. b. The learner will be given priority to start on the next available course at the appropriate level, or will be offered a full refund. Course cancellation initiated by the learner Individuals and group enrolments up to 2 individuals: If you cannot attend a course, or no longer require a place, please provide notice of cancellation at least 14 days prior to the course start date. Failure to provide sufficient notice will result in your being charged the full course/training workshop fee. All communication regarding notice periods and cancellations should be made to the following email address: education@iccaworld.org The following terms and conditions for an individual enrolment cancellation apply: a. Cancellation will only be accepted by the individual if he or she has paid for his or her own course. If the course has been paid for by a company or organization, the supervisor, or HR Department responsible for financing the course should give notice within the same aforementioned notice period. b. The learner will be given the option to choose a different start date within the 6 months starting from the start date of the course in which the learner has been initially enrolled, subject to availability of space on the newly selected course. No additional charge will be made for this change. c. Alternatively, a different colleague from within the same organization may be nominated to take over the place on the course. If the course has been paid for by a company or organisation, the supervisor or HR Department responsible for financing the course must be the one communicating this change. A EUR 100 service charge will apply to make this change. d. A full refund will be provided to those learners that cancel at least 14 days prior to the start date of the course. Group enrolments of 3 or more individuals For group enrolments, the same conditions apply for individuals and group enrolments up to 3 individuals, except that a notice period of 20 days should observed. In-house courses or face-to-face group bookings If your company delegates cannot attend, or no longer require a course, please provide notice of cancellation of the booking. The following charges will apply: · 12 weeks or more prior to the course date – 35% of charges apply · Within 8 weeks prior to the course date – 50 % of charges apply · Within 20 days prior to the course date – 100% of charges apply This is in line with our contractual agreements with the instructors and venue. The aforementioned charges include any accommodation and travel costs that have been booked through ICCA. Notice of cancellation must be sent by email toeducation@iccaworld.orgby the company representative responsible for organizing the training. Failure to provide any notice will result in your company being charged the full course/training workshop fee and associated costs. Refunds Where a learner or organisation qualifies for a full or partial refund, the funds will be returned within 14 days following on from the cancellation notification date. 9. Tuition fee payment a. The tuition fee must be paid within 14 days of receipt of the invoice(s). The tuition fee is always inclusive of exam fees, unless stated otherwise. b. The learner is in default from the moment the due date of the invoice has passed. If the learner is in default, ICCA is entitled to stop the teaching, teacher guidance and the use of course materials while the payment obligations continue normally. After payment of the tuition debt, the lessons are made available again and the learner is again entitled to lessons from teachers. 10. ICCA has the right to reschedule or cancel any practice days. Learners can participate in each practical day a maximum of once during the training. 11. The learner is obliged to inform ICCA of any change of contact details (including a change of e-mail address) as soon as possible. A notification from ICCA that has not reached the learner or has not reached him/her in a timely manner as a result of the fact that he/she has failed to inform ICCA of a change of contact details will be deemed to have reached him/her on the next business day after sending. 12. ICCA reserves the right at all times to exclude a learner from further participation in the study if the learner exhibits misconduct during practice or exam days, or in any way knowingly causes ICCA damage. Exclusion from further participation in the study does not prevent the learner from his existing payment obligations. 13. The examination fees are evaluated annually and can be adjusted during the training. 14. For any promotional codes or discount codes, a maximum of one code per registration applies. 15. Disputes a. The agreement is governed by Dutch law, unless the law of another country is applicable on the basis of mandatory law. b. If the learner has a complaint, it can be submitted to ICCA by e-mail (education@iccaworld.org). c. If the submission of the complaint has not led to a satisfactory solution for both parties, disputes between the learner and ICCA about the conclusion or execution of agreements with regard to services and matters to be provided or provided by ICCA can be brought before the Disputes Committee for Private Educational Institutions (The Disputes Committee), both by the learner and by ICCA.Bordewijklaan 46, P.O. Box 90600, 2509 LP The Hague (www.degeschillencommissie.nl). The Disputes Committee asks for financial compensation for handling a dispute. The learner can submit the dispute to the Disputes Committee within three months, after settlement by ICCA. ICCA can submit the dispute to the Disputes Committee, whereby the learner is asked to let us know in writing within five weeks whether or not they agree with this decision. If a written response from the learner is not forthcoming after five weeks, ICCA can submit the dispute to the Disputes Committee or to the court. If the learner has indicated in writing that he does not agree, ICCA can submit the dispute to the ordinary court. When the consumer submits a dispute to the Disputes Committee, ICCA is bound by this choice. The decision of the Disputes Committee takes the form of a binding opinion. In only those cases for which a binding statutory dispute settlement is provided for informal education, such as the provisions included in the Examination Regulations, the above Dispute Settlement does not apply. 16. Change of conditions: Unless otherwise agreed in writing, the registration conditions can be changed by ICCA. ICCA will publish changes on ICCA's website at least two weeks before the effective date.